Appeal and Complaint Procedure of CQI

 At CQI Certification Private Limited, we are committed to maintaining impartiality, transparency, and client confidence. We have a clear process for handling any appeal or complaint related to our certification activities.

📌 Who Can Submit

We accept appeals and complaints from:

  • Clients under certification or surveillance
  • Customers of certified clients
  • Consumer forums or legal authorities
  • Any other credible source

 

📌 How to Submit

All appeals and complaints must be submitted by email to the official address displayed on our website (cqicert@gmail.com). We acknowledge every request promptly.

📌 How We Handle Appeals

  • Each appeal is reviewed and validated by our Director and Executive Committee.
  • If valid, an independent action team — separate from those who performed the audit — investigates the issue.
  • Immediate measures are taken if needed, and suitable corrective actions are proposed and implemented.
  • We keep the appellant informed of the status and resolution.
  • Appeals are resolved within 48 hourswherever possible.

📌 How We Handle Complaints

  • Each complaint is assessed and verified by our Technical Director and Executive Committee.
  • If valid, an impartial action team investigates the concern thoroughly.
  • If the complaint relates to a certified client, we may request evidence of corrective action directly from them.
  • Effective actions are taken, verified, and extended across relevant processes.
  • The complainant is notified of the resolution in writing.
  • Complaints are resolved within 24 hourswherever possible.

✅ Impartial & Fair

  • All appeals and complaints are handled by staff members who were not involvedin the original audit or certification decision.
  • We ensure that our process remains objective and free from any conflicts of interest.
  • We maintain complete confidentiality at all stages.

For any questions, clarifications, or to submit an appeal or complaint, please write to:
📧 cqicert@gmail.com