CQI Certification Private Limited – Audit Process

Our audit process is designed to ensure every certification decision is impartial, effective, and fully aligned with ISO/IEC 17021 requirements.

1️⃣ Application & Review

  • The client submits an application outlining their organization’s scope, sites, processes, and standards for certification.
  • CQI reviews the application to ensure complete information, resolve any misunderstandings, confirm feasibility, and determine auditor competencies needed.

2️⃣ Audit Programme Development

  • A tailored audit programme is created for the entire certification cycle.
  • It includes an initial two-stage audit, annual surveillance audits, and a recertification audit before expiry.
  • Multi-site or multi-standard needs are addressed with documented sampling and planning.

3️⃣ Stage 1 Audit

  • CQI evaluates the client’s documented management system, readiness, site conditions, and statutory/regulatory requirements.
  • Gaps, if any, are identified and shared with the client to prepare for Stage 2.

4️⃣ Stage 2 Audit

  • A detailed on-site audit assesses how effectively the management system is implemented.
  • Conformance to all standard requirements, operational controls, performance monitoring, and management commitment are verified.

5️⃣ Audit Reporting & Nonconformities

  • Audit findings are documented, including any nonconformities.
  • Clients must submit a root cause analysis and corrective actions within defined timelines.
  • CQI verifies the effectiveness of corrections before certification.

6️⃣ Certification Decision

  • An independent, competent certification committee makes the final decision.
  • Only when all requirements are met is the certificate issued.

7️⃣ Surveillance & Recertification

  • Annual surveillance audits ensure continued compliance.
  • Recertification audits evaluate the ongoing suitability and effectiveness of the management system before certificate renewal.

8️⃣ Special Audits

  • If required, CQI may conduct short-notice or special audits in response to major changes, complaints, or requests for scope extensions.